SHIPPING POLICY
SHIPPING POLICY - COLOMBIA
VALCE® makes deliveries to a large part of the Colombian territory through Coordinadora Mercantil, which guarantees security and coverage, so that your purchase arrives at the address you want.
The delivery time of the products is approximately 1 to 20 business days for the cities of Bogotá, Medellín, Cali, and main cities, up to 30 business days for other destinations. These times are subject to change according to promotional events or events external to VALCE® such as weather events and events of the carrier itself.
Delivery times
Delivery times begin to count from the confirmation of payment of the purchase.
* For payments with credit and debit cards/PSE, confirmation may take up to one business day.
At the time of payment approval, you will receive an email with confirmation of the payment.
You must keep in mind that:
* Deliveries cannot be made at an exact time.
* Delivery may be delayed due to weather, landslides, traffic, and other contractual developments reported by Coordinadora.
* The product may be received and inspected by any adult who lives or is present at the place of delivery, for which the signature of the carrier's guide will suffice.
If you have any concerns with the delivery or the product shows signs of damage or breakage in its packaging at the time of delivery, you must contact our WhatsApp line +57 316 2743413 or our email valce.lifestyle@gmail.com during business hours M-F from 9:00 am - 6:00 pm. Our contact information can be found on our website www.valce.com.co in the ‘Contact Us’ form
Shipping cost
The shipping cost will be between $15,000 and $25,000 pesos depending on the volume of the package
This value will be calculated in the purchase process and will be informed to you at the time of settlement of the order, before you make the payment.
DELIVERY PROBLEMS
If we cannot supply any product in your order, due to lack of stock or inventory of any of the selected references, VALCE® may at its discretion cancel the order and/or only deliver the products for which there is availability. Naturally, we will inform you immediately and your money will be refunded to the payment method with which you placed your order as soon as possible. It is important to clarify that the products offered by us may be sold out, however we will always do our best to satisfactorily fulfill your order or offer you alternatives with substitute or similar products.
In the event of any of the events described above, VALCE® will contact you in order to find a solution. To do this, you must correctly and accurately provide all contact information, telephone number and email address, as these will be the means by which we will contact you. If after having made several attempts to contact you we cannot find you, VALCE® will proceed to contact you at the email or telephone numbers provided by you. There we will propose a solution that the customer can reject or accept. If you do not contact us, we will understand that our proposed solution was fully accepted.
Delivery periods are simple references provided by the carriers we normally use, for this reason, they are not considered delivery deadlines. The fact that for some reason a delivery period is exceeded for your order, there is no reason for compensation of any kind, since as established above, transport and its conditions are beyond our control. If your product, except for transportation, does not meet the standards offered, we invite you to contact our customer service line to determine what happened.
Contact our WhatsApp line +57 316 2743413 or our email valce.lifestyle@gmail.com during business hours M-F from 9:00 am - 6:00 pm.
PRODUCT PACKAGING
By making purchases through this means, you are accepting that the products that we are going to send you will be packaged and sent in a security plastic bag, or in a cardboard box, as long as they meet the necessary conditions for the proper preservation and transportation of the product.
